Deliveries & Returns

Deliveries

We currently ship within the UK only.
Orders are sent via Royal Mail Tracked 48, arriving within 2 working days of dispatch.
You'll receive a tracking link by email once your order has been dispatched.
As Kumo is a small business, dispatch times may occasionally be subject to a slight delay depending on stock availability.

Returns

You can return your order within 14 days of receiving it for a full refund.
Returns are free — we cover the cost of return postage.
Items should be unused and in their original packaging.
To start a return, sign in to your account and select "Request return" next to the relevant order. We'll be in touch with instructions and a return label.
Refunds are issued to your original payment method once we've received and checked the returned item.

Faulty Items

If your item arrives faulty or damaged, you can return it for a full refund or replacement, free of charge — this applies even outside the 14-day window and regardless of condition.
Email info@kumo-london.com with your order number and a photo of the fault, and we'll sort it out as quickly as possible.

Any questions, get in touch at info@kumo-london.com.